Man And Van Bounds Green Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Bounds Green provides moving, transport, loading, unloading, and related logistical services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. These conditions are designed to be fair, practical, and aligned with standard UK consumer and transport expectations. They apply to domestic and commercial jobs unless we agree otherwise in writing. For clarity, the phrase “Man and Van Bounds Green” refers to our service provider, its drivers, helpers, and any authorised subcontractors acting on our behalf.
We may update these terms from time to time. Any changes will apply to future bookings only unless the law requires otherwise. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights as a consumer under UK law. Throughout this document, references to “goods” include items being moved, collected, delivered, loaded, unloaded, disposed of, or transported under the service.
The customer is responsible for providing accurate information at the time of enquiry and throughout the booking process. This includes the nature of the items, access conditions, floor levels, parking limitations, dimensions, timing requirements, and any special handling needs. If the information supplied is incomplete or inaccurate, the final price, timing, staffing, or equipment requirements may need to be adjusted. We reserve the right to refuse service where the job is unsafe, unlawful, or materially different from the description provided at booking.
Bookings may be made by phone, email, online form, or any other method we make available. A booking is not confirmed until we have accepted the job details, provided a quotation or estimate where relevant, and received any required deposit or written acceptance. The customer should review all booking details carefully before confirmation. In particular, the customer must ensure that dates, addresses, access arrangements, item lists, and the scope of work are correct. If the service requires multiple trips, specialist lifting, dismantling, packing, or waiting time, this should be made clear before the booking is accepted.
Quotations are based on the information supplied at the time of enquiry. Unless stated otherwise, quotations are valid for a limited period and may be revised if the job changes. A quotation may be fixed or estimated. If it is an estimate, the final charge may vary depending on time, distance, congestion, waiting time, additional labour, additional items, parking restrictions, or unforeseen access issues. Any variation will be reasonable and proportionate to the actual work carried out. We aim to be transparent about all charges before or during the service where possible.
Once a booking is confirmed, the customer accepts responsibility for ensuring that the job can proceed as scheduled. This includes having the goods ready for collection, providing access to the property, ensuring keys, codes, or permits are available where required, and arranging for any third-party permissions that may be necessary. If the customer is not present, they must nominate an authorised person to act on their behalf. We are entitled to rely on instructions given by that person unless we are clearly informed otherwise in advance.
Payments must be made in the manner agreed at booking or upon completion of the service, unless we have agreed credit terms in writing. We may require a deposit to secure the booking, especially for larger jobs, out-of-hours work, or services involving disposal or specialist handling. Deposits are generally non-refundable where the customer cancels outside any applicable cancellation period or where we have already reserved resources specifically for the job. The balance, if any, must be paid immediately on completion unless otherwise agreed.
We accept payment methods that we specify from time to time, which may include bank transfer, card payment, or cash. Where a payment is made by card or bank transfer, the payer must ensure that the transaction is completed in full and without chargeback abuse. If a payment is reversed, failed, disputed without reasonable cause, or later found to be fraudulent, we may recover the outstanding amount along with any reasonable administrative costs and bank charges incurred. Late payment may result in additional charges where permitted by law.
If the customer requests changes after booking, including changes to the date, time, route, volume, or service type, we may revise the price to reflect the altered requirements. Additional services such as waiting time, extra labour, packing materials, assembly, dismantling, or stair carry may be charged separately. Any such charge will be explained as clearly as possible. The customer remains responsible for paying all agreed amounts even if the goods are being moved for a third party, unless we have agreed otherwise in writing.
Cancellations and postponements must be notified as soon as possible. If the customer cancels in good time, we may at our discretion offer a refund of any part payment, less any non-recoverable costs already incurred. If a booking is cancelled at short notice, or if our team arrives and cannot complete the job because the customer is absent, unprepared, or unable to proceed, we may charge a cancellation fee that reflects the time reserved, mileage, labour, and other losses reasonably incurred. This may include situations where access is not available, permits are missing, or the service cannot begin safely.
If we need to cancel or postpone due to vehicle failure, severe weather, illness, legal restrictions, or other events beyond our reasonable control, we will take reasonable steps to contact the customer and offer a new date or time. We are not liable for losses arising from such delays where the cause is outside our control, but we will act reasonably and in good faith to minimise inconvenience. Where we cancel for reasons within our control and cannot provide a suitable alternative, any prepayment for the cancelled element will normally be refunded.
Our liability is limited to the extent permitted by UK law. We will use reasonable care and skill in carrying out the service, but we are not responsible for loss or damage caused by items that were already defective, poorly packed, unsuitable for transport, overfilled, structurally weak, or inherently fragile unless we agreed in writing to handle them under special conditions. The customer should ensure that all items are adequately packed, secured, and labelled where necessary. We do not accept responsibility for minor cosmetic marks that arise despite reasonable care during normal loading, transport, or unloading.
Where damage is alleged, the customer must notify us as soon as reasonably possible and provide clear details, including photographs and a description of the issue. We may need the damaged item to be inspected and, where appropriate, may request repair quotations, proof of value, or evidence of purchase. Any claim must be made in good faith and with reasonable cooperation. Our decision-making process will consider the condition of the item before transport, how it was packed, the circumstances of the job, and whether the loss was caused by our negligence. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where the law requires otherwise. If we are found liable for loss or damage, our total liability will ordinarily be limited to the amount paid for the relevant service or such other amount as may be required by law. This limitation applies only to the fullest extent permitted and does not reduce rights that cannot lawfully be limited. Customers are encouraged to consider their own insurance arrangements for valuable or unusual goods.
The customer must ensure that goods being transported are lawful to carry and do not contain prohibited, dangerous, or restricted items unless we have expressly agreed to transport them and all legal requirements are met. We reserve the right to refuse any item that presents a health, safety, or legal risk. This includes substances or materials that are flammable, explosive, toxic, corrosive, or otherwise hazardous. If such items are discovered during the job without prior agreement, we may stop work and charge for time already spent and any associated costs.
Where the service includes removal, collection, or disposal of waste, the customer must comply with applicable waste regulations and environmental law. We will only remove waste in a lawful manner and may require clear instructions regarding the nature of the waste, its source, and whether it is household, commercial, recyclable, reusable, or special-category waste. The customer must not present waste that is contaminated, illegally dumped, or otherwise unlawful to handle. We may refuse any waste load if we believe it would place us in breach of legal duties or licensing conditions.
Where items are taken for disposal or recycling, title to those items may pass to us only if that is necessary to carry out the agreed waste service and if the transfer is lawful. If the customer intends to retain ownership until lawful disposal is complete, this must be agreed before the booking. The customer confirms that they have the right to dispose of the items and that they are not disposing of stolen, disputed, or regulated materials. We may charge additional fees if waste requires sorting, separation, documentation, or handling beyond the standard service scope.
Customers must not place prohibited waste into the load, including asbestos, chemicals, clinical waste, gas cylinders, oils, paint in uncontrolled quantities, electrical items that require special treatment, or any other item subject to specific disposal controls unless we have expressly agreed and are lawfully able to manage it. If prohibited waste is found, we may immediately suspend the job, return the load, or arrange lawful disposal at the customer’s expense. Any failure by the customer to disclose the true nature of waste may result in extra charges and, where appropriate, notification to the relevant authorities.
Man and Van Bounds Green may use subcontractors or additional personnel to deliver the service. Where we do so, we remain responsible for arranging the service, but the customer agrees that all persons acting on our behalf may rely on these terms. We may also use vehicles, equipment, and routes that we consider appropriate for the job, provided they are suitable and lawful. If the customer insists on a particular method that increases risk or cost, we may decline that instruction or apply a reasonable additional charge.
Customers must take reasonable steps to protect floors, walls, doorways, lifts, and access routes, especially where items are bulky or heavy. Unless agreed otherwise, the customer is responsible for securing vulnerable surfaces and removing hazards before the job begins. We may decline to move items through spaces that are too narrow, unsafe, or likely to cause damage. If we do proceed at the customer’s request, any resulting damage attributable to those conditions may not be our responsibility where we acted with reasonable care and warned the customer of the risk.
Any estimate of time or arrival is given in good faith but is not guaranteed unless expressly stated. Delays may occur because of traffic, road restrictions, weather, loading conditions, or prior work overruns. We will use reasonable efforts to keep the customer informed where delays arise, but we are not liable for losses caused by ordinary scheduling changes or events outside our control. The customer should allow flexibility where the booking depends on tight deadlines or multiple connected arrangements.
These terms form the entire agreement between the parties in relation to the service, subject to any written variation agreed by both sides. No statement made before booking will override these terms unless confirmed in writing by an authorised representative. If any dispute arises, both parties should first try to resolve it informally and in good faith. Where formal resolution is needed, the parties may use the courts or any lawful dispute-resolution route available under UK law. Nothing here prevents either party from seeking urgent legal relief where necessary.
Governing law: These terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. Where the service is provided in Scotland or Northern Ireland, mandatory local legal protections will continue to apply where relevant. The courts of the applicable part of the United Kingdom shall have jurisdiction, subject to any rights the customer may have under consumer law. If a consumer has mandatory rights under legislation, those rights remain unaffected by these terms.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these conditions. They also confirm that they are authorised to make the booking and to agree to payment and access arrangements on behalf of the account holder or property owner where relevant. If the customer is booking on behalf of another person, they warrant that they have the necessary authority and that the other person is aware of the service requirements.
We reserve the right to suspend or end the service if the customer behaves abusively, refuses to pay, gives unlawful instructions, or creates a serious health and safety risk. In such cases, we may charge for work already completed and for any costs reasonably incurred up to the point of suspension. Any property left on site may be returned, stored, or disposed of only in accordance with law and with reasonable notice where possible. Customers should remove or secure personal items, keys, and documents before the service begins.
Nothing in these Man and Van Bounds Green terms limits liability where such limitation would be unlawful, nor does it create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. Headings are for convenience only and do not affect interpretation. The use of the singular includes the plural and vice versa where the context requires. If we choose not to enforce a term on one occasion, that does not mean we waive our right to enforce it later.
These conditions are intended to support a professional, lawful, and transparent service for moving and related transport needs. By setting out clear rules on booking, payment, cancellations, liability, and waste handling, they help reduce misunderstanding and protect both parties. If a customer has any concern about a booking term before confirming a job, they should review the information carefully so that the service can proceed smoothly and in accordance with these terms.