Terms and Conditions

Man and Van Bounds Green Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bounds Green provides man and van, removal, transport and related services within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Service means any man and van, moving, collection, delivery, transport, loading, unloading, packing, or related service provided by us.

We, us, our means Man and Van Bounds Green.

You, your means the customer who books or uses our services, including any person acting on their behalf.

Goods means the items, belongings, furniture, equipment, personal effects or other property in respect of which we provide the service.

Service area means the geographical areas in which we operate and accept bookings, including Bounds Green and surrounding districts, as updated by us from time to time.

2. Scope of Services

We provide man and van and removal services including local household moves, small office relocations, single item transport, multi-drop deliveries, and related loading and unloading. The precise scope of your service will be set out in your booking confirmation, based on the information you provide.

We reserve the right to decline any booking that falls outside our service area, involves goods we are not permitted or insured to carry, or presents health and safety risks to our staff, vehicles, other road users, or the public.

3. Booking Process

All services must be pre-booked. Bookings may be made by providing details such as collection and delivery addresses, property access information, dates and times, a description of the goods, estimated volume, and any special handling requirements.

Your booking is an offer to purchase services from us. A contract is formed only when we confirm acceptance of your booking and provide a booking confirmation. We may request further information before accepting a booking, particularly for larger moves or where access or parking appears restricted.

You are responsible for ensuring that all information you provide is complete and accurate. If the information is incorrect or incomplete, this may result in additional charges, delays, or the cancellation of the service.

Where a specific date or time is requested, we will use reasonable efforts to meet it, but this is not guaranteed and may be affected by traffic, weather, previous jobs, or other factors beyond our control.

4. Service Area and Access

Our services are primarily available within our established service area, which includes Bounds Green and neighbouring locations. We may accept bookings beyond this area at our discretion and subject to additional mileage or time-based charges.

You must ensure that suitable parking is available at both the collection and delivery addresses, in accordance with local parking regulations. Any parking fees, permits, fines or penalties arising due to inadequate or unlawful parking arrangements will be your responsibility and may be added to your final invoice.

You must also ensure safe and reasonable access to the property, including any necessary keys, codes, lifts, stairways, or pathways free from obstruction. Additional time or resource requirements due to poor access may incur additional charges.

5. Quotations and Pricing

Any quotation provided is based on the information you supply and is normally calculated using factors such as distance, time, number of staff, vehicle size and any additional services requested. Unless expressly stated, quotations do not include packing materials, dismantling or reassembly of furniture, or storage.

We reserve the right to revise a quotation or apply additional charges if:

1. The information you provided was inaccurate or incomplete.

2. The work is materially different from what was agreed at the time of booking.

3. There are unexpected delays or waiting times outside our control, including waiting for keys, unprepared goods, or access issues.

4. Additional services are requested by you on the day of the move.

Where possible, we will inform you of any likely additional charges before carrying out the extra work.

6. Payments

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, especially for larger moves, long-distance jobs, or weekend and peak-time slots. Any required deposit must be paid by the deadline communicated in order to confirm the booking.

Unless otherwise agreed in writing, the balance of the service fee is payable on completion of the job, or in some cases before the vehicle is unloaded at the delivery address. Where payment is made by bank transfer, it must be received and cleared in our account according to the agreed timeline.

We reserve the right to refuse to start or continue a job if payment terms are not met. In such cases, any deposit paid may be forfeited and you may be liable for any wasted time or travel costs.

All charges are exclusive of any applicable taxes unless expressly stated otherwise.

7. Cancellations and Amendments

You may cancel or amend your booking by giving us notice in advance. The following cancellation terms generally apply unless otherwise specified in your booking confirmation:

1. If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.

2. If you cancel within 72 to 24 hours of the scheduled start time, we may retain some or all of the deposit to cover allocated resources and lost business.

3. If you cancel within 24 hours of the scheduled start time, or fail to be present at the agreed time and location, we may charge up to the full quoted amount.

Requests to change the date, time, addresses or scope of work are subject to availability and may result in new pricing. If we cannot accommodate the requested changes and you choose to cancel, the above cancellation terms will apply.

We reserve the right to cancel or reschedule a booking due to reasons such as vehicle breakdown, staff illness, extreme weather, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will offer an alternative date or a refund of any deposit paid, but we will not be liable for any indirect or consequential losses arising from such cancellation or delay.

8. Your Responsibilities

You are responsible for properly packing and securing your goods for transport, unless you have expressly booked and paid for a packing service. Breakable or fragile items should be suitably protected. We will not be liable for damage to goods that were inadequately packed.

You must ensure that items to be moved are ready for collection and that any required dismantling, disconnection or unplugging of appliances and furniture has been completed, unless previously agreed as part of the service.

You must not ask our staff to undertake any work that falls outside the agreed scope of the service, is unsafe, or is prohibited by law or these terms.

9. Items We Will Not Carry

We will not carry or handle any items that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for transport in a standard removal vehicle. This includes but is not limited to:

1. Illegal drugs or contraband.

2. Firearms, ammunition or explosives.

3. Gas cylinders or fuel containers.

4. Toxic, corrosive, or hazardous chemicals.

5. Live animals, livestock or plants requiring specialist transport.

6. Waste materials that should be handled by authorised waste carriers.

If such items are included without our knowledge, you will be responsible for any resulting loss, damage, or legal consequences.

10. Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and do not transport household refuse, construction debris, or other waste except where explicitly agreed and where we hold or use appropriate licences or partners.

You must not use our service to dispose of items that are classed as controlled waste without prior agreement. Where we agree to take away unwanted items, you confirm that you own those items and have the right to dispose of them.

Any charges for waste transfer, recycling, specialist disposal or tipping fees will be agreed with you where possible in advance and will be added to your invoice. We will not be liable for any fines, penalties or enforcement action arising from your failure to disclose that items constitute controlled or hazardous waste.

11. Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods caused by our negligence or breach of contract is, however, subject to the limitations set out in this section.

We will not be liable for:

1. Loss or damage arising from your failure to pack goods properly, unless we have agreed to pack them.

2. Damage to furniture or goods that required dismantling or were assembled by persons not acting on our behalf.

3. Damage to goods arising from inherent defects, wear and tear, ageing, or pre-existing damage.

4. Loss or damage to items of high value, such as jewellery, cash, important documents, artwork or antiques, unless we have been notified in writing in advance and specifically agreed to carry them.

5. Losses resulting from delays, missed appointments, or inability to complete the move due to circumstances beyond our reasonable control, such as traffic congestion, road closures, severe weather, or access restrictions.

To the fullest extent permitted by law, our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable estimated value of the goods actually lost or damaged, subject to any specific limitations communicated at the time of booking.

12. Indemnity

You agree to indemnify us against any claims, costs, losses or liabilities incurred by us as a result of:

1. Your breach of these Terms and Conditions.

2. Your provision of incorrect or incomplete information.

3. The inclusion of prohibited or hazardous items in the goods.

4. Any damage to property or injury to persons caused by your actions or negligence.

13. Insurance

We maintain appropriate insurance for our vehicles and business operations in accordance with applicable laws and industry practice. This may not replace your own contents or business insurance. You are encouraged to check that your own insurance policies provide adequate cover for your goods during transit and handling, especially for high-value items.

14. Complaints

If you have any concerns or complaints about the service, you should notify us as soon as possible, and in any event within a reasonable period after completion of the job. Providing photographs and a clear description of any issue will help us to investigate.

We will review your complaint fairly and aim to respond within a reasonable time. Raising a complaint does not affect your statutory rights.

15. Data Protection and Privacy

We collect and use your personal information, such as your name, contact details and service addresses, for the purpose of managing bookings, delivering our services, processing payments, and complying with legal obligations.

We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share information only where necessary to perform the service, such as with our staff or drivers, or where required by law.

16. Changes to These Terms

We may update or revise these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time you make your booking, unless a change is required by law or regulation.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with your booking confirmation and any written variations agreed by us, constitute the entire agreement between you and us in relation to the services and supersede any previous agreements or understandings, whether written or oral.

By making a booking with Man and Van Bounds Green, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.



Our Man and Van Bounds Green is Number-one in the Entire N11 Area

By contacting us today you will receive a free, no obligation quote to see just what is involved in our valued services. From storage facilities to our man and van services, we bring everything you need to make sure your move runs as quickly and efficiently as possible. What’s more, we even offer a money back guarantee if you’re not happy with what we do, which just emphasises how confident we are in our man and van Bounds Green company. From office moves to house moves, we can handle it all. Speak to our friendly staff today and discuss your removal needs.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Bounds Green Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Glenthorne Rd
Postal code: N11 3HT
City: London
Country: United Kingdom

Latitude: 51.6147240 Longitude: -0.1511360
E-mail:
[email protected]

Web:
Description: Our expert man and van company provides a wide variety of man and van services throughout Bounds Green, N11. Choose the one best for you!
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